HUMAN RESOURCES
How to Get the Most from Your Admin Assistant

A capable administrative assistant – one who truly understands your expectations and is in sync with your policies, processes and preferences – can be an invaluable asset to your business.

A good administrative assistant can boost the productivity of your business, protect your time and enable you to concentrate solely on things that truly require your expertise.

It is up to you to train and manage your assistant so that you can perform effectively as a team.

Following are some ways to do this:

1. Commit to meeting with your assistant daily to review your schedule, go over the workflow and address any questions or concerns that either of you may have.

2. Train your assistant to sort and prioritize the office workflow. You will have to do this jointly at first, until the assistant can independently identify what needs to be elevated to your level and what can be offloaded, delegated or simply sent to the trash.

3. As you gain confidence in your assistant’s judgment and ability, give him or her authority to process your inbox. A competent assistant should be able to purge the garbage, handle the routine and forward only those things that require your personal attention.

4. Allow your assistant to handle routine correspondence. Armed with prewritten templates and form letters, a capable assistant can easily handle these routine items.

5. Have your assistant sit in on working meetings, teleconferences and brainstorming sessions. He or she will be able to take care of many action items right away, leaving you to deal only with high-level areas of responsibility

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